Mega Casino UK

Before you can deposit or gamble, we attempt automated verification of the correct details you supplied at registration, including a valid address and contact email. If verification fails, upload ID and a recent utility bill and await approval before depositing or gambling. We accept verification documents only through Upload Docs in My Account or Personal Area. Failure to provide required documents may suspend your account until verification is complete.

Deposit from a payment source on which you are the named account holder. For a name mismatch, we may request identity evidence and void winnings. You bear the burden of proving authorisation. A method that does not belong to you is prohibited. We block further deposits from it and void resulting winnings. Before returning such a deposit, we require verification, including ID or a passport for both the payment-method holder and account holder and a completed Letter of Authority signed by both. Money spent after deposit is not refunded. Failure to provide the requested evidence may lead to further account restrictions.

We require personal documents before processing a withdrawal. Accepted ID is a passport, driving licence or government-issued ID card. It must be valid and in colour, with a clear photo, signature and no cut-off edges. For address evidence, use a gas, water or electricity bill or a bank statement issued in your name, showing your address and issued within the last 3 months. Submission is normally needed once. A new payment method or changes to personal details, including your name or address, can require additional uploads.

We usually check documents in less than 12 hours, although extra verification may take longer. Contact our support team if you have not heard back within 48 hours.

Our wire-transfer withdrawal charge is £10, with no charge for transfers over £500 and a £50 minimum wire transaction. Card and online-wallet withdrawals have no charge. We deduct any applicable surcharge before processing, and our surcharges can change.

With an active bonus, you can withdraw only by cancelling your entire bonus balance, including bonus-derived winnings. Original deposit funds remain available in line with our Bonus Policy. Withdrawal of bonus-related funds requires a prior deposit and risking your own money. Attempting to withdraw without risking the deposit made to obtain a reward forfeits that reward.

For repeated deposits and withdrawals without commensurate betting, or only low or very low risk bets, we may pass on incurred bank charges of 15% of the amount without prior notice before closing the account.

For blocked and excluded accounts, contact Customer Support to recover funds. You can recover funds from an inactive account by logging in and requesting a withdrawal. Where we restrict an account because of serious anti-money-laundering concerns or strong indications of gambling harm, previously deposited funds remain available for withdrawal or are returned when deemed necessary.

Set daily, weekly or monthly deposit limits during registration, then change them in My Account or the Cashier. If several apply, the strictest limit counts. Deposit-limit decreases apply immediately, while increases take 24 hours. A deposit limit applies only to the account where you set it, so apply one to each account where needed. Your own limits take precedence over payment settings.

Our session and deposit limits sit in your account settings under responsible gambling tools. They can be activated immediately and lowered at any time. Session-limit increases are subject to a cooling-off period. Loss limits are also available in the account area. Access to self-exclusion and player-limitation facilities may depend on successful identity verification to avoid false account connections.

Find our Player Limitation options in My Account, or ask support to guide you. A Freeze/Cooling off period of 24 hours or 1 to 6 weeks affects only the account where you request it. That account becomes fully active again when the period expires.

Our self-exclusion lasts a minimum 6 months and up to 5 years, covering other known accounts under the same licence. You cannot request reactivation within 180 days of setting it. After placing an exclusion, you can ask support to extend it to 1, 2, 3, 4 or 5 years. Gambling and deposits are blocked, and marketing stops, although removal from all marketing databases can take up to 24 hours. After the exclusion expires, your account remains restricted until you request activation by telephone or in person. A further 24-hour cooling-off period applies before activation.

During a limitation period, playing or attempting to play on a restricted account is forbidden. If play occurs, we remove winnings and return only remaining deposited funds. Lost deposits are not refunded.

Enable our Game Status Reminder in My Account and choose its interval in minutes, or ask support to configure it. The timer begins when you open a game and restarts from zero with each new game. Its message shows how long you have played. Continue leaves the game open, Game History shows your history, and Close Game closes the game and logs you out.

We email reminders every 6 months to review your transaction history and the financial limits you have in place or have not set. You can request more frequent reminders from support.

Our members can find SafeMate under Responsible Gaming in Your Account and configure notifications. It tracks wagers, winnings, losses and gambling time over 7, 30, 90 or 180 days. Its features include trends, self-assessment, risk scores and personalised tips. Scores use wagers, deposits, withdrawals, session length and times played. SafeMate compares perceived and actual spending and time, displays stakes by game type and comparisons with similar players, and graphs changes over 4 weeks. If you have accounts at other SkillOnNet-operated casinos, it combines play across them. Where its figures differ from My Account, treat My Account as the latest data.

We participate in GamProtect for high-risk UK customers. If you meet its entry requirements, minimum necessary identification data and an at-risk status flag are shared with GamProtect and participating operators where you hold accounts to support safer-gambling action. Gambling history, play patterns, self-exclusion information and internal safer-gambling indicators are not shared with the Single Customer View system. Appeals follow the Redress Process in the GamProtect privacy notice.

If you register with us using different details from those used for your Gamstop or GamProtect registration, our terms do not oblige us to honour that status. The same restricted-play consequence applies. If service issues prevent contact with GamProtect, no GamProtect-related restrictions are applied and gambling is permitted.

GamCare provides free, confidential support on 0808 8020 133, open 24/7. Gamstop offers cross-operator self-exclusion through a single registration, and GambleAware provides free independent help.