Mega Casino Privacy Policy
Your privacy
Below, we explain the privacy arrangements for Mega Casino below, including what information is involved and how you can raise a concern. For questions, use the contact options on our site.
Skill on Net Ltd, registered in Malta under C50024, operates Mega Casino's gambling service. The account-processing arrangements described below concern that operator. Skill On Net Limited, company number 14264775, provides deposit and withdrawal processing services to the Maltese company.
Information connected with your account
The operator collects information you supply, information generated when you use its services and information obtained through verification checks.
| Information | Examples |
|---|---|
| Registration and identity | Name, birth date, address, contact details and identity documents. |
| Financial information | Payment details, occupation, salary and additional financial evidence required for account checks. |
| Account activity | Bets, transactions, customer-service conversations and interactions with the service. |
| Device and browsing information | IP address, device and browser details, location information and pages visited. |
Verification can involve external organisations, government records and publicly available information. The operator records the results of these checks. Telephone conversations may be recorded with your consent.
Reasons for using information
Skill on Net Ltd uses account information to provide gambling services, handle payments, confirm identity and age, and meet regulatory requirements. Checks can also establish whether a customer is excluded from gambling.
The applicable basis depends on the activity: fulfilling the account contract, complying with legal duties, pursuing legitimate interests or obtaining consent. The operator also processes information to investigate suspected misconduct, handle disputes and respond to lawful requests from authorities.
Marketing and advertising uses have their own requirements. You can object to direct marketing; this does not require the operator to erase records it must retain for other purposes.
Sharing and international transfers
The operator uses providers for activities such as payment handling, identity checks, hosting, data storage, marketing and safer-gambling analysis. Providers receive the information needed for their work and are subject to contractual requirements concerning its use and protection.
Information may also be disclosed to authorities, for legal proceedings, or in connection with a business transfer. Selected third-party sharing for offers, service improvement or dispute handling requires an appropriate lawful basis.
Processing outside the UK or European Economic Area is subject to the conditions in the operator's policy. These include consent, contractual necessity or legal obligations, together with applicable transfer safeguards. Safeguards may include recognised adequacy arrangements or approved contractual protections. Account data should not be assumed to remain exclusively in the UK.
GamProtect and safer gambling
Mega Casino participates in GamProtect. Where a customer qualifies for inclusion because of gambling-harm risk, the operator shares limited identifying information and a risk-status flag through the Single Customer View system. Participating gambling companies with which the customer holds accounts can use this information for protective action.
Shared details may include name, birth date, postcode, telephone number, email address and customer identifier. The operator excludes betting history, play patterns, self-exclusion details and its internal safer-gambling indicators from this sharing.
This processing relies on legitimate interests and, for special-category information, substantial public interest grounds. Requests to erase or object to these records may be restricted where safeguarding requires continued processing. Appeals about inclusion or account closure follow the redress procedure in the GamProtect Privacy Notice.
Keeping and protecting information
Retention depends on the purpose and the requirements applying to each record. Gambling regulation, financial checks, tax, audits and disputes can require the operator to keep information after an account closes. Records are deleted securely or anonymised when the relevant reasons for keeping them end.
GamProtect records follow the scheme's harm-prevention needs and can have different retention periods from ordinary account records.
The operator describes access restrictions, encryption, staff training and breach-response procedures. These measures do not amount to a promise that every security risk can be eliminated.
Your choices and requests
The operator's policy describes rights to:
- Obtain information about processing and request access to personal data.
- Correct incomplete or inaccurate records.
- Request deletion where the qualifying conditions apply.
- Request restricted processing in applicable circumstances.
- Receive eligible data in a portable format or request its transfer.
- Object to qualifying processing, including direct marketing.
- Exercise applicable rights concerning profiling and automated decisions.
Some requests depend on the processing purpose and lawful basis. Identity checks may be required before information is released. Legal duties and permitted exemptions can limit what the operator can do; a refusal should be explained unless legal restrictions prevent this.
For account-data requests, use the operator's data-protection contact provided in the account privacy notice. You may also raise a privacy complaint with the relevant supervisory authority, including the Information Commissioner's Office in the UK.
Cookies and support
The operator's privacy policy covers essential cookies, preference storage, performance measurement and advertising technologies. Optional advertising cookies depend on consent. Browser controls can remove or block cookies, although blocking essential cookies can affect access to account features.