Responsible Gambling at Mega Casino
Keep gambling within your means
We encourage you to put essential spending first and stop playing if gambling becomes uncomfortable. Gambling should never be treated as income. Do not use money needed for household costs or try to recover losses by continuing to bet.
Review your spending on the Balance page of your Mega Casino account. If you need a break, open My Account and look for Player Limitation, or ask account support for guidance.
Set deposit limits
Mega Casino lets you choose daily, weekly and monthly deposit limits during registration and adjust them in My Account. Where limits overlap, the more restrictive allowance governs what you can deposit.
| Change or setting | How it works |
|---|---|
| Lower a deposit limit | The reduction applies straight away. |
| Raise a deposit limit | A 24-hour waiting period applies before the increase takes effect. |
| Use several limits | Each deposit must fit within all applicable limits. |
| Hold several accounts | Deposit limits apply separately; set them on every account you want to restrict. |
These are deposit controls, so review your actual spending as well as the limits you have chosen.
Choose a break or self-exclusion
The two restrictions have different durations and account coverage. Mega Casino's gambling service is operated by Skill on Net Ltd; references below to the operator's licence concern that company.
| Option | Duration and coverage | What happens afterwards |
|---|---|---|
| Freeze / cooling-off | Choose 24 hours or between 1 and 6 weeks. Only the selected account is restricted. | The account becomes active when the selected period ends. |
| Self-exclusion | The terms specify at least 6 months and up to 5 years. It covers other known accounts held under the operator's licence. | The restriction remains until you request reactivation and the required process is completed. |
The responsible-gaming policy does not permit a reactivation request within the first 180 days of self-exclusion. After setting self-exclusion, you can ask account support to extend it to 1, 2, 3, 4 or 5 years. Completing the chosen period does not automatically reopen an account: the terms require a request by telephone or in person, followed by another 24-hour cooling-off period before activation.
Self-exclusion prevents deposits and gambling. Marketing is also stopped, although removal from every marketing database can require up to 24 hours.
The operator may require successful identity verification before making the player-limitation facility available. Do not play or attempt to play through a restricted account. Under the terms, any resulting winnings are removed, only deposited funds still remaining are returned, and deposits already lost are not refunded.
A player-limitation request also gives up entitlement to previously offered bonuses, cashback and personal offers. The operator reserves the right to remove accumulated VIP points and reset VIP status to its lowest level.
Track time and activity
In My Account, you can enable the Game Status Reminder and choose its interval in minutes. Account support can also help configure it. The reminder shows elapsed playing time and offers three actions:
- Continue: dismiss the reminder while leaving the game running.
- Game History: view your playing history.
- Close Game: exit the game and sign out.
The terms explain that the timer begins when a game opens and restarts with each new game.
SafeMate, within the account's Responsible Gaming area, shows spending, results and playing time over the previous six months. Its self-assessment lets you compare your estimates with recorded activity. If you also use other SkillOnNet-operated casinos, SafeMate combines activity from those accounts. Where its figures differ from My Account, use My Account for the latest information.
Find support and additional controls
You can seek help without continuing to play. The National Gambling Helpline number is 0808 8020 133.
- GAMSTOP: visit gamstop.co.uk for registration and information about excluding yourself across participating gambling websites licensed in Great Britain.
- GambleAware: visit gambleaware.org for gambling-harm information and routes to support.
- Bank controls: GamCare provides information about blocking gambling transactions.
- Advertising controls: You can reduce your exposure to gambling promotions on social media. GambleAware offers guidance on adjusting advertising settings.
For support, use the contact options on our site. To set an account restriction, use the account's Player Limitation controls or contact account support directly.
Protect children and account access
Mega Casino is for adults aged 18 and over. The operator checks age through automated and manual processes and closes accounts registered by under-18s immediately.
On shared devices, avoid saved passwords, use separate profiles for children and keep payment information inaccessible to them. Consider filtering software to restrict gambling content. Keep your casino and email credentials private, sign out after use and contact account support promptly if you suspect unauthorised access.
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